{"id":8578,"date":"2024-11-09T15:20:28","date_gmt":"2024-11-09T13:20:28","guid":{"rendered":"https:\/\/www.art-natur.ch\/return-policy\/"},"modified":"2024-12-12T19:08:35","modified_gmt":"2024-12-12T17:08:35","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.art-natur.ch\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p>We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.&#13;\n<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Requirements for Refunds<\/h2>\n\n<p>To be eligible for a refund, your item must be in the same condition as you received it, unused, and in its original packaging. A receipt or proof of purchase is also required. Items that have been slightly used can be returned within 7 days after receipt in exchange for store credit.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Starting the Return Process<\/h2>\n\n<p>To initiate a return, please contact us at: <a href=\"mailto:reinhardnataliya@gmail.com\">reinhardnataliya@gmail.com<\/a>.<\/p>\n\n<p>If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.&#13;\n<\/p>\n\n<p>For any questions regarding returns, feel free to reach out to us at <a href=\"mailto:reinhardnataliya@gmail.com\">reinhardnataliya@gmail.com<\/a>.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Damages and Issues<\/h2>\n\n<p>Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.&#13;\n<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Exceptions \/ Non-returnable Items<\/h2>\n\n<p>Unfortunately, we cannot accept returns for promotional items or gift cards.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n<p>The fastest way to get what you need is to return the item you have and, once the return is approved, make a separate purchase for the new item.&#13;\n<\/p>\n\n<p>If more than 15 business days have passed since your return was approved, please contact us at <a href=\"mailto:reinhardnataliya@gmail.com\">reinhardnataliya@gmail.com<\/a>.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.&#13; Requirements for Refunds To be eligible for a refund, your item must be in the same condition as you received it, unused, and in its original packaging. A receipt or proof of purchase is also required. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8578","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - LASHES&amp;BROWS by Nataliya Reinhard<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.art-natur.ch\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - LASHES&amp;BROWS by Nataliya Reinhard\" \/>\n<meta property=\"og:description\" content=\"We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.&#013; Requirements for Refunds To be eligible for a refund, your item must be in the same condition as you received it, unused, and in its original packaging. 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